First of all it would be good to clarify that we are not suggesting that everything can be measured precisely. I would accept that there are things that cannot be measured accurately, mainly because we don’t understand them well enough.
Having said that, there are many things in business that are measurable. While some of them might be difficult to measure, or the measures themselves might be imprecise, it still makes sense to measure them. Like Tom Gilb said “Anything you need to quantify can be measured in some way that is superior to not measuring it at all”
Measurements in the enterprise started with outcome measures of the enterprise: profit, revenue, stock market value. Overtime we have seen internal process measurements of most repetitive tasks in operations departments.
In the knowledge industry often there is a feeling that a lot of work is creative in nature and cannot be measured. Most of the times this view stems from the thought that measurement needs to achieve certainty. The progressive view should be that as long as measurement reduces uncertainty it is useful. Like Douglas W. Hubbard said “Essentially, all models are wrong, but some are useful”.
Obviously one needs to be careful and make sure to avoid vanity metrics. To be useful measurements must be actionable. Often the result of measurement is to frame the problem with the right perspective to understand it well. To quote Charles F Kettering “A problem well stated is a problem half solved”. But more often good actionable measurements leads to business decisions that improves outcomes or process improvements.
The Wizergos work management tool provides many actionable measurements that today’s knowledge workers can use to improve their team’s performance.
Try out Wizergos now to see how it can help you improve your team’s performance.
(image credit: blog.lr.org)