Where does all the information and knowledge reside in your organization? Can everyone in your organization autonomously find the right information when they need it? Often it can also be just about knowing whom to ask. Many organizations suffer from this information deficit.
Today a lot of critical information like decisions, conclusions, discussions on projects and various work items gets stored in people’s desktops or emails or sometimes inside their heads. Similarly, many meetings contain useful information in the agenda, minutes, notes, comments that gets lost in people’s mailboxes or desktops. Yet another type of information that is lost are things like who are the subject matter experts, and whom to ask about a particular task or feature or product. These are not accessible or searchable for any new person in the organization which also increases the effective onboarding time. Often times they are lost and not accessible to even the people who participated in creation of these information.
This IDC report calls these type of information as the “invisible intranet” and estimates that for an organization of 1000 knowledge workers the opportunity cost for revenue exceeds $15 million annually. This is around 10% of the loaded cost of software engineers in the USA.
An often overlooked issue is the overhead of creating and maintaining all these information in a central location. However with the use of the right work management tool that makes these information storing and organizing seamless and part of the daily work process results in a tremendously productive team where everyone has all the information available to them at all times. Such organizations that make all the right information available to all its knowledge workers from anywhere, anytime, on any device innovates better and faster.
(image credit: www.slideshare.net)